The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within 7 days of delivery
Ship items back within 14 days of delivery (buyer is responsible for shipping and optional insurance on package)
All refunds will be processed after item returned and inspected. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Handle with care, Over time the concrete will continue to cure only getting stronger and can change colors due to our environment and oils our hands. Never submerged in water, nothing is dishwasher safe or microwave safe. Clean with a damp cloth and let air dry.
I do take cake of your item and package each piece with care so it makes it to you in 1 piece, But I cannot predict how or who will handle your package in transit and sometimes items can break or chip. Please be aware of this and you have an option to purchase insurance (priority mail). If you do not purchase the insurance and the item arrives broken or chipped, I can replace the item BUT cannot cover the shipping. Contact me first with pictures showing damage.